Q：How to send the inquiry?
F：Rosewachem receive both on-line inquiry and off-line inquiry.
You can send email to sales@rosewachem.com or fax to 86-023-62833877. Finally, no matter inquiry on-line or inquiry off-line,the products information (product name,CAS#,or our RW NO. should be recommended),quantity required and your contact information shall be included.

Q：How to submit the inquiry, if the product can not be searched in our database?
F：Once it occurs the chemicals you need can not be found via the product search or search by structure in our website, please send the product name, CAS NO,structural information and quantity of products you need to us by E-mail to sales@rosewachem.com,we will reply you as soon as possible.

Q：How to get COA, MSDS and other relevant information of the product?
F：Please send inquirys on-line or Email to sales@rosewachem.com. Please note both catalog number and lot number are required. We would reply soon.

Q：When the delayed delivery will occur?
F：Rosewachem commits to make every effort to ensure the delivery on schedule. However, due to particularity of chemical synthesis and transport of chemical goods, in case of one or many of following circumstances, the delayed delivery still will occur:
a) Such force majeure as the severe weather
b) Customs inspection or detained shipment
c) Goods are lost or error delivery in the transport
d) Some unforeseen circumstances, such as the explosion, fire and so on, occur in the chemical synthesis once any delay occurs,Rosewachem will notify the customers the technical predicament in the chemical synthesis as soon as possible.

Q：How to submit the order?
F：Rosewachem accept the order sent via the Email sales@rosewachem.com and fax:+86-023-62833877. Your order shall include the order number, product information, package and quantity, as well as your shipping address and billing address.

Q：How to know the updated status of order?
F：You can ask the customer service manager for the status of order via Email at any time, we will generally reply you within 24 hours. In order to avoid any unnecessary confuse, please indicate your order number in the mail, so that the customer service representative can rapidly query.

Q：How to gain the tracking number?
F：Customer Service Department of Rosewachem will send the tracking number of parcel to you via Email on the day of delivery. FedEx, DHL and EMS are the international freight agencies which are most used by us. And the real-time freight status can be inquired on the websites of these freight agencies through the corresponding tracking number.

Q：How long can I receive the reply Email according to the quotation?
F：Otherwise the special situations, Rosewachem will reply your inquiry within 24 hours.The aforesaid special situations include the legal holidays, the service interruption or communication fault arising from the extremely disastrous weather. We will try our best to notify the customers in advance.